![]() ![]() Conversational AI is the technology that powers these interactions across channels – on chatbots or virtual assistant or intelligent assistant.Ĭonversational AI better combines cutting-edge natural language processing, machine learning, and robust analytics working within customers’ existing application ecosystem to automate more customer and employee interactions. Today’s most sophisticated conversational AI adds human-like conversations across every engagement channel a customer or employee may choose, delivering effortless, personalized experiences. This could be a customer using a chatbot on their health insurance website or a traveler booking a flight over a voice-enabled virtual assistant or a contact center agent using an automated assist tool to track down account details for a banking customer. Improve My CX Reimagine your CX initiativesĬonversational artificial intelligence (AI) has quickly become one of the most impactful technologies that’s used across industries to more quickly connect people with the information they need. ![]() Enjoy the Open CCaaS Advantage CX Automation with a Modern CCaaS.Move to the Cloud Innovate faster and avoid IT hassles.Understand My Potential ROI Evaluate your potential ROI.Improve My Service Quality Total quality across all customer touchpoints.Shift to One Workforce Increase CX capacity, flexibility, and agility.Fraud and Security Solutions Improve bank security investigations.Financial Compliance Trading and financial services compliance.Voice of the Customer Cross-channel CX insights.Knowledge Management Consistent & compliant answers.Self-Service Digital engagement across channels.Analytics and Insights Speech, text & desktop analytics.Channels and Routing Unify omnichannel experiences.Real-Time Assistance Automated guidance, right now.Quality and Compliance Enhance performance & reduce risk.Forecasting and Scheduling WFM across all touchpoints.
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